Privacy policy - data protection

To serve you better, we are required to ask you for a certain amount of personal data, in order to better organize our contractual relations as well as the service you expect.

What is the purpose of our personal data protection policy?

Our company would like to remind you of its commitment to respect the trust you place in it and to apply the regulations in force in Belgium and in the European Union in terms of the protection of personal data (Regulation No. 2016/679 and Law " Computing and Freedom).

This Privacy / Data Protection Policy informs you about the conditions under which our company, in its capacity as data controller, collects and uses your data at personal character. It supplements the information brought to your attention when you communicate your data to us through our website.

This Policy applies to data collected on our website. These are rules relating to the personal data of all our customers and potential customers, regardless of the data collection channel.

It is permanently accessible to everyone on our website and can be sent to you on request by email at the following address: contact@treesition.com.

We invite you to read it carefully and to refer to it regularly.

What data is processed?

We may need to process the following categories of personal data:

Data relating to your identity: surname, first name.
Contact details: address, telephone number, e-mail address.

This data depends on your interactions with our company.

The mandatory or optional nature of the communication of your data is indicated to you when it is collected. Failure to provide information marked as mandatory will prevent us from executing your request. For example, your email address is required in order to send you the Proprietary Information Brochure.

Why do we process your data?

For each treatment, we collect and use only the data that is relevant and necessary for the objective pursued.

We process your data to be able to contact you to provide you with additional information, but also for the establishment of partnerships as well as the promotion of our ecological investment contracts.

We also use your data to allow us to pursue our legitimate interests, while always ensuring that your rights and interests are respected, and when necessary, on the basis of your express consent: To manage and improve the customer relationship, and to offer you offers tailored to your needs, send you communications, carry out statistical analyzes, carry out satisfaction surveys, inform you of new services.

Your data is also used to enable us to comply with our legal or regulatory obligations.

The retention period of your personal data depends on the purpose for which it is used.

Are you going to receive commercial offers?

While respecting the choices you have made, we may need to use your contact details to send you commercial solicitations, in particular by:

mail;
telephone;
E-mail;
text.

Offers by post or telephone:

We may send you offers by post or contact you by telephone to provide you with offers for our products and services. You may also receive offers by post from partner companies.

If you don't want it, just let us know.

Offers by email or text:

You may receive offers by email or text for our products and services, as well as offers for products and services from partner companies, subject to your consent (through the checkbox) which you can withdraw at any time.

In the event that you have communicated your data to us and unless you object, we may send you offers for our products and services.

You remain free to object at any time to receiving these offers.

For our offers by email: by clicking on the unsubscribe link in each email
For our offers by SMS: by contacting us directly.

Who is your data intended for?

The recipients of personal data are, within the framework of the purposes stated above: the duly authorized personnel of our company, our service providers, partners and subcontractors.

The data may also be transmitted to the competent authorities, at their request, or in order to comply with other legal obligations.

How do we ensure the security of your data?

We are committed to ensuring the security and confidentiality of your personal data by implementing the appropriate technical and organizational measures to prevent their loss, accidental destruction, misuse and unauthorized access.

Are your data processed outside the EU?

We may need to transfer your data to a country located outside the European Union. In such a case, we make sure that the processing carried out respects a level of protection of personal data corresponding to that required by the regulations.

What are your rights?

In accordance with the applicable regulations, you have various rights that you can exercise at any time:

You have a right of access, a right of rectification, a right to erase data concerning you, as well as the right to request the portability of the data you have provided to us.

You have the right to oppose, for legitimate reasons, the processing carried out concerning your data, or to request that such processing be limited.

You also have the right to object at any time and without reason to the processing of your data for direct marketing purposes, as well as to profiling when it is carried out for the same purpose.

You have the right to provide guidelines for the fate of your personal data after your death.

How to exercise your rights?

To exercise any of your rights, simply write to us directly at the following email address: contact@treesition.com, indicating your:

Last name,
First name,
Address,
And by attaching proof of identity (double-sided copy, allowing us to verify the identity of the author of the request).

We will respond to your request within one month of receiving your complete request.

We undertake to do everything possible to respect your rights with regard to your personal data. If, however, you consider that these rights have not been respected, you have the possibility to file a complaint with the Data Protection Authority (DPA), a supervisory authority whose mission is to ensure in Belgium the compliance with the Regulations applicable to the processing of personal data: https://www.dataprotectionauthority.be/